© 2015-2019 Fusang Corp
  • Facebook - White Circle
  • Twitter - White Circle
  • LinkedIn - White Circle

APPLICATION SUPPORT ENGINEER
(LEVEL 1 OR LEVEL 2)

KUALA LUMPUR or LABUAN, MALAYSIA

‚Äč

TEAM: IT

Ref. Code: SUP0519KL

Role & Responsibilities:

  • Provide first-line (Level 1) and second-line (Level 2) technical support to clients’ users of FUSANG’s internet facing applications.

  • Collect, analyse and resolve users’ technical issues.

  • Collaborate with and contribute to Level 2 IT Operations Support team and vendors on break fixes and problem resolutions (Level 1) or Implement break-fixes and enhancements to platforms (Level 2)

  • Produce and maintain documentation (User’s Guide, IT Operations Manual, etc.).

  • Advise, update and maintain direct communication with users on technical requests and problems’ progress.

  • For the successful candidate in the JB location, there are opportunities to become the IT OPS Location Lead as we build out our team there.



Experience & Skills:

  • Minimum of 3 years of systems production support experience (Level 1) or software development experience (Level 2), ideally in the Finance domain (Banking, Investment, Securities, Trust, Insurance).

  • Experience of dealing with external clients and vendors.

  • Willingness to work in shifts.

  • Exposure to custody services, fund management, trading exchange or cryptocurrencies/tokens highly desirable.

  • Strong analytical and problem solving skills.

  • Self-starter, resourceful and willingness to learn and own tasks.

  • Proficiency in Web, Desktop, Server and/or Cloud (AWS highly desirable) technology (Level 1).

  • Strong scripting and software development in Web/Desktop/Server/Cloud (AWS highly desirable) technologies (HTML5, JavaScript, Java, Databases) (Level 2).

  • Experience of DevOps, Test Automation and/or Agile highly desirable (Level 2).

  • Experience of using Production Monitoring/Log Viewing tools.

  • Exposure to Cyber Security concepts, standards, setup and monitoring.

  • Excellent communication skills in English, with Chinese language ability highly desirable.

Although direct relevant experience and skills in finance/ blockchain/ cryptocurrency is advantageous, we highly value abilities, passion, teamwork and relentless desire for continuous self-learning and meeting the clients’ needs. 

 

We will only consider potential candidates who have existing rights to work in these locations and cannot provide relocation assistance. We will only contact shortlisted candidates. 

 

Please send your updated CV along with your current and expected salary to:

people@fusang.co with the following subject line: Fusang IT Job Application - SUP0519KL.