OPS · Labuan/Kuala Lumpur, Federal Territory
Roles and Duties
- Manage technology platforms and operational workflows in connection with digital assets business covering exchange, custody and related services
- Tasks include client onboarding, account opening, asset transfers/payments, trade settlement, trade reporting/reconciliation, digital tokens issuance, cap table management, client servicing, platform administration and other related operations
- Conduct UATs and provide recommendations for improvements
- Interface with clients to conduct due diligence and respond to user enquiries
- Work with external service providers and partners to ensure seamless integration
- Update operational processes through documentations and manuals
- Ensure platforms and workflows are running smoothly and efficiently. Investigate malfunctioning issues, recommend fixes and implement changes. Improve operational performance and efficiency on a continuous basis
- Collaborate with technology department to tackle user problems and assist product development
- Collaborate with frontline departments to provide superior user experience
- Support compliance team to ensure timeliness of and compliance with regulatory reporting requirements and internal controls
- Support ad-hoc projects in addition to ordinary operational activities
- Be a team player in a lean-structured company with staff located in different countries.
- Support other departments to ensure successful business activities as a whole
- For Operations Head/Manager, report to COO, and oversee the operational activities and manage the operations team as a unit head
- For Operations Executive, work with team members to accomplish the above roles and duties
Requirements
- Bachelor degree in finance/ economics/ IT or related disciplines
- FI/ banking/ brokerage/ crypto exchange operational experience 2-12 years
- Experience/ knowledge of cryptocurrency, blockchain, trading and/or capital market
- Proficiency in verbal and written English
- Be flexible, hands-on and able to multitask while working under pressure
- Strong analytical, problem-solving, communication and collaboration skill
- Preference given to candidates based in Malaysia
